Refund Policy Last Updated: October 2025

1. Overview At Liberty Star General Trading LLC, we are committed to delivering high-quality textile products and trading solutions. If you are not fully satisfied with your order, please review our refund policy below.

2. Eligibility for Refunds A refund or exchange may be considered under the following conditions:

• The product received is damaged or defective upon delivery

• The product does not match the agreed specifications or order confirmation

• The wrong product was delivered

3. Non-Refundable Items The following are not eligible for refunds:

• Products that have been used, altered, or washed

• Custom or made-to-order textile products

• Products returned without prior written approval

• Orders where the issue was not reported within the eligible timeframe

4. How to Request a Refund To initiate a refund request, please follow these steps:

1. Contact us within 7 days of receiving your order

2. Email us at support@libertystartrading.com with your order details

3. Attach clear photos of the product showing the issue

4. Our team will review your request within 3–5 business days

5. If approved, we will arrange a replacement or issue a refund accordingly

5. Refund Process

• Approved refunds will be processed within 7–14 business days

• Refunds will be issued via the original payment method

• Shipping costs are non-refundable unless the error was on our part

6. Exchanges If you prefer an exchange over a refund, we will do our best to accommodate your request subject to product availability. Exchange requests must also be made within 7 days of delivery.

7. Return Shipping

• If the return is due to our error, Liberty Star General Trading LLC will cover the return shipping cost

• If the return is due to other reasons, the customer is responsible for return shipping fees

8. Contact Us For any refund or exchange inquiries, please reach out to us at: 📧 support@libertystartrading.com 📍 United Arab Emirates